GOGOJILACE FAQ — Deposits, Super Ace and Cashouts
The questions we hear most, answered without the runaround — grouped so you can jump straight to deposits, gameplay, or payouts. Still stuck? Live chat is open around the clock.
Quick facts
- Minimum age: 21 (Philippine law)
- License: PAGCOR-regulated operators
- Currency: Philippine Peso (₱)
- Deposit rail: GCash over InstaPay — min ₱50, ₱100,000/day
- Featured game: Super Ace — 5×4, 1,024 ways, 97% top RTP, 1,500× max win
Frequently Asked Questions
Why was my GCash deposit declined?
The usual causes are: below the ₱50 minimum, above the ₱100,000 GCash daily limit, attempted during the 12:00–03:00 PHT maintenance window, funded from a wallet not in your own name, or a balance left short by the ~2% cash-in fee. Correct the cause and try again.
How long do GCash deposits and withdrawals take?
Deposits reflect in seconds over InstaPay. Withdrawals, once your KYC is cleared and the payout is approved, usually reach your GCash wallet in minutes to about an hour — up to three hours at peak or on a first-time payout.
Do I have to verify my identity?
Yes. KYC is a one-time PAGCOR requirement with a 24–48 hour review, needed before your first withdrawal. Accepted IDs include a Philippine passport, SSS card, UMID, PhilHealth card, driver's license or PRC ID.
Can someone else fund my account?
No. PAGCOR operators reject third-party payments — the funding wallet or bank account must be in your own name. A third-party deposit is reversed and can delay your verification.
What is Super Ace's RTP and volatility?
Super Ace publishes a 97% top RTP tier with medium volatility. Note that operators can deploy a lower configurable RTP of the same game; the features and 1,500× max win stay the same.
How is the 1,500× max win reached?
Mainly through the free-spin round, where the rising combo multiplier carries over between cascades. Golden cards flipping into Joker wilds during that round is what builds toward the ceiling.
Are there fees to cash out?
There is no casino-side fee on GCash payouts. On the wallet side, GoTyme InstaPay transfers are free while Maya charges about ₱15 per outbound InstaPay transfer. GCash over-the-counter cash-in is free up to ₱8,000/month, then ~2%.
What if I think I'm gambling too much?
Use the deposit limits and self-exclusion tools in your account, or take a reality-check reminder. You can also call the NCMH crisis line at 1553, which is free and confidential. Our responsible-gaming page lists every tool.